RETURNS & EXCHANGES


ONLINE PURCHASES


Extended Returns over Christmas

Any purchases made between 15/11/2018 and 25/12/2018 will receive an extended returns period and are able to be returned or exchanged up until 31/1/2018 provided they are eligible for a return/exchange, under the normal returns T&C’s. For all gifts being returned online we will require details of the original purchaser so that we’re able to identify the order - we do not provide gift receipts online. For gifts that are returned in store, we will require some proof of purchase as per our normal T&C’s.

If you have a change of mind about a full priced online purchase you can accept a refund or exchange providing the merchandise is in its original condition with tags, unworn, unwashed, has had no alterations or personalisation.

All sale items are exchange only and non-refundable unless received damaged or sent incorrectly.

Refunds or exchanges for online purchases can be made in person at M.J. Bale store locations (excl. Myer Stores), Outlet locations or returned to M.J. Bale Online within 30 days of purchase. A copy of the original invoice is required for exchanges.

If you require an exchange for alternate style, size or colour this is subject to availability, should the new item have a price difference you will need to pay the difference or receive a partial refund.

If you request a refund, the purchase price, excluding delivery fees will be refunded using the original payment method. Please note M.J. Bale online store does not provide online credit.

Afterpay orders purchased online are to be returned or exchanged in retail stores (excluding Myer) or back to the online store only.

Click and Collect orders can be refunded or exchanged as per guidelines above, either in store or returned to M.J. Bale Online Store.

All International refunds and exchanges are to be received at M.J. Bale online store within 30 days of the parcel being received. If you request a refund, the purchase price, excluding delivery fees will be refunded using the original payment method. For exchanges international shipping fees will be added at M.J. Bale’s standard international rate for reshipment.

RETURNS TO ONLINE STORE


A copy of the original invoice and a completed returns form is required for returns or exchanges to the online store. Please ensure all items are sent via registered post and keep a copy of your tracking number, M.J. Bale is not liable for return parcels that do not arrive.
Returns to M.J. Bale Online store are to be sent to:

M.J. Bale Online Returns
Level 2, Suite 2.16,
100 Collins Street
Alexandria NSW 2015


Download return form here



IN STORE PURCHASES


If you have a change of mind about a full priced in store purchase you can accept a refund or exchange providing the merchandise is in its original condition with tags, unworn, unwashed, has had no alterations or personalisation.

All sale items are exchange only and non-refundable unless deemed damaged or faulty

Refunds or exchanges can only be made in person in M.J. Bale store locations (excl. Myer Stores) and outlet locations within 30 days of purchase. A copy of the original invoice is required for exchanges in store.

Please note: M.J. Bale Online cannot process returns or exchanges for items purchased and or previously exchanged in store.

Afterpay orders purchased instore are to be returned or exchanged in store only.

FAULTY PRODUCTS


Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. Providing the original invoice where possible can assist in the process.
Should you believe a product is faulty, return to the location of purchase and the M.J. Bale team will assist you with assessing the product fault. If the item is deemed faulty you will either be issued a refund for the price of the faulty product or, if you wish, provide a replacement.

RETURNS EXCEPTIONS


M.J. Bale do not offer refunds on the follow items, unless faulty or otherwise required.

• M.J. Bale Gift Cards & Online Gift Vouchers

• Made to measure, altered or personalised garments

• Items purchased from our Warehouse/Lane way sale events


CONTACT US


If you have any questions, please get in touch with our customer service team at:

service@mjbale.com

(02) 8880 4695 Monday to Friday 9.00AM – 5.30PM (AEST)