At M.J. Bale, your satisfaction is our priority.

We offer refunds, exchanges, and credit notes on all full-priced products within 30 days. If you wish to return a sale item, we offer a credit note or exchange.

Products need to be returned in its original condition with tags attached, no alterations or personalisation.

M.J. Bale does not offer refund for change of mind on the following below unless deemed faulty.

• Made-To-Measure, altered, or personalised products
• Items purchased from our Laneway sale events
• M.J. Bale gifts cards, online gift vouchers or credit notes
• Antibacterial Masks

You may return or exchange product purchased from www.mjbale.com at any of our retail stores (excluding Myer and David Jones concessions) or via post.

Return postage is at the expense of the customer and is not covered by M.J. Bale.

• Exchanges

Exchanges are subject to availability. If you wish to exchange an item that was purchased online for a different size, colour or style, we strongly suggest that you place a new order with the product you desire and send your original item back to our online returns team for a full refund.

This will ensure that you don’t miss out on the size/style you are after.

If your original item is a sale item simply include your new order number on your returns form in the “Return my order for” section so that we know that you’re eligible for a full refund (the new item must be of equal or greater value than the original item).

• Credit notes

All credit notes issued by our online returns team can be redeemed online and in-store.

Credit notes issued in-store with a PIN can be redeemed both in-store and online.

Credit notes issued without a PIN can only be redeemed in-store and are not valid for online use.

Please find terms and conditions here.

To return your online purchase via post please follow the steps below:

1. Pack the item(s) you wish to return in its original condition
2. Download , print and complete the returns form to indicate the item(s) you are returning
3. Send your package with the completed returns form to the following address:

M.J. Bale Online Returns
Unit 24
115-151 Dunning Avenue
Rosebery, NSW, 2018

Any purchases completed through Afterpay or Zip Pay must be returned at the same location of purchase.

Any M.J Bale items purchased through our concession stores/website (Myer and David Jones) are subject to their relevant returns policies and procedures.

We are unable to process any returns purchased at Myer or David Jones.

Our quality control team inspects all of our garments prior to despatch to ensure our garments meet our quality standards. However, in the rare occasion that you receive a faulty or damaged item/s please contact us at service@mjbale.com to advise on next steps.

FAULTY ITEMS PURCHASED INSTORE: If you believe your product(s) purchase instore are faulty, simply take them with your proof of purchase into your local or nearest store for assessment.

The M.J Bale team will assess the products to determine if it is deemed faulty. Please note that the process cannot always be completed on the spot as multiple assessments might be required to reach an outcome. We will ensure to follow up with you on the results as soon as possible.

If you still need more help on returning or exchanging your item/s, please feel free to call our customer service team on+61386579466or emailservice@mjbale.comduring our business hours. See business hours herehttps://www.mjbale.com/pages/contact-us

Any purchases completed through Afterpay or Zip Pay must be returned at the same location of purchase.