We are currently offering Click & Collect services in all of our standalone store locations*.

*This does not include our Myer or David Jones Concession stores.

Once you place your order, it will be picked and pack by the team at your nominated store within 1-2 business days. When it has been packed an email will automatically be sent to notifying you it is ready for collection. 

Please wait until you receive this confirmation BEFORE heading in to store.

Due to system limitations, once an order is sent via Click & Collect adjustments cannot be made to alter the delivery address. You will have to arrange for pick up separately.

That’s OK if you will not be able to collect your order within a week – call the collection store and let them know your intended pick up date and they will make a note on your order.

However, your order will be cancelled and refunded after 30 days if you were not able to collect it.

• You are instore and have collected your order
  Once you have collected your item, the store can process a refund/exchange as per normal procedures.  You must show ID and the card being used for the refund must be in your name/name of the order.
• You haven’t gone into store yet and want to cancel via phone
  Please contact the collection store (details on the email sent to you) and provide them with your Name and Order Number so they can make a note. They will then notify the Online team about the refund request so the refund will be processed. The store CANNOT refund you as they require a physical card.

In some instances an item that you have purchased may not be available in your selected store even though you have been able to purchase it online. The most common reasons for this is that the item in store is either damaged or missing.

In this case we will notify you about this issue and organize either a refund, replacement or to get this item from a different location.