All prices and shipping costs on our website are displayed in the local currency of your delivery destination.

UK NEXT DAY DELIVERY
Enjoy free next day DPD delivery for UK mainland orders of £150 and over.

Online purchases under £150 will incur a £7.95 shipping fee. 
MJB Gold and Platinum Members receive complimentary next day delivery to UK mainland addresses.

Order by 2pm Mon-Fri for next day DPD delivery (excluding weekends and UK bank holidays).

Next day delivery is not available to addresses in the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands. Orders to these addresses will be delivered by DPD standard delivery, usually within 2–4 business days

EU DELIVERY
Enjoy free DHL Express delivery for all EU orders € 250 and over.

Online purchases under € 250 will incur a € 19.95 shipping fee. 

Delivered in 3-7 business days.

 
USA DELIVERY

Enjoy free DHL Express delivery for all USA orders USD$300 and over.

Online purchases under $300 will incur a USD$30 shipping fee.

Delivered in 3-7 business days.

OTHER INTERNATIONAL DELIVERY
Enjoy DHL Express delivery for all other International Orders including Hong Kong and Japan of GBP£250 and over.

Online purchases under GBP£250 will incur a GBP£19.95 shipping fee.

Delivered in 3-7 business days.

Where Shopping is in your local currency the above thresholds and costs will be converted from GBP to your local currency using shopify rates at your time of purchase.

For orders delivered outside the United Kingdom, the total price shown at checkout includes the price of the products, delivery charges and an amount for the import duties and taxes payable in the destination country. You are the importer of record. We send these orders on a delivered duty paid (DDP) basis, which means we arrange for those duties and taxes to be paid and you will not be asked to pay anything further on delivery.

If you are requesting a delivery to a business address, please include the company's name. 

Please ensure you are delivering to a safe address where your parcel cannot be intercepted.  If your order is marked as delivered but you have not received it, please contact us at service@mjbale.com as soon as possible and we will investigate with the carrier.

MJ Bale uses third party couriers such as DPD and DHL.

Delivery times post-dispatch are subject to those third-party services. All delivery time frames are estimates only. If your order has not arrived within the estimated time frame, please contact us. Your rights if your order is delayed are explained in clause 6 of our Online Terms of Sale.

Once an order has been placed you will receive an email acknowledging your order to the email provided. Once your order has been dispatched you will receive an email confirming dispatch and containing your tracking information. Our contract with you is formed when we send the dispatch email (see clause 4 of our Online Terms of Sale https://www.mjbale.com/en-gb/pages/terms-of-sale) or, for click and collect orders, when we tell you your order is ready to collect.

Once an order has been confirmed unfortunately, we cannot make any amendments to this. However, you may generally cancel your order at any time before it is delivered and for 14 days after delivery (see clause 8 of our Online Terms of Sale https://www.mjbale.com/en-gb/pages/terms-of-sale

A confirmation email will be sent once the order has been shipped, including a tracking number and courier provider. Please note that you may not see any tracking updates until 24 hours after receiving your shipping confirmation email.

Click and collect allows you to collect your online purchase at our London store at 48-50 Jermyn Street London SW1Y 6LX, free of charge. 

If you require your order within a short time frame, we suggest using our Click and Collect service. 

 
Stock availability in-store is available on our website. 

We will work to pick and pack your Click & Collect order as soon as we can, however, we advise it may take between 1-3 business days before your order is ready to be collected in store.  

Once your order has been packed you will be notified via email that it is ready to be collected. 

Please ensure you bring photo identification when collecting your order in store. 

 
M.J Bale staff have the right to refuse pick-up if the name on the order does not match the ID provided. 

If you require your order to be collected by someone else on your behalf, please provide their name when checking out or by emailing service@mjbale.com.

If your order is not collected within 14 days of our email telling you it is ready, we may cancel your order and refund you in full.

M.J. Bale delivers to residential and business addresses (please include business name). We are unable to deliver to P.O. Boxes.

Please ensure someone will be present to sign for your delivery within business hours as parcels will not be left unattended without a
signature. If there is no-one present to sign for the delivery on arrival, a card will be left by the courier with instructions to follow for collection
and/or re-delivery. 

For all other delivery inquiries, please email service@mjbale.com

If you find that your parcel has been Returned To Sender, please email service@mjbale.com and provide your order number, tracking number and indicate if you prefer to have this redelivered to the same address or an alternative address.

In order to help you secure garments not yet available in stores or online, M.J. Bale offers you a special pre-order service. Your garments will be held for you and you will be notified when they are ready for dispatch. You will be charged at time of placing a pre order. Pre-orders cannot be exchanged before delivery. However, you can cancel a pre-order at any time before it is dispatched, by contacting us at service@mjbale.com, and we will refund you in full.

 
Please read the product description carefully to ensure you’re happy to wait for the estimated shipping date. Please be aware that this date may vary due to elements out of M.J. Bale’s control. We will let you know if the estimated shipping date changes.

 
Click & Collect is not available on pre-order items.

 
If your order includes both a pre-order product and other products, this order will be split and delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.

Once your pre-order has been delivered, you can return it for change of mind in the same way as any other online order, in accordance with our Returns Policy https://www.mjbale.com/en-gb/pages/returns

If you have an order with multiple items, these items may only be available for dispatch from different locations. As a result you may receive your shipment at different times, each time your order is split you will receive an email advising which items have been dispatched including tracking information. Please note that you will not be charged more than once for shipping.

This Shipping Policy forms part of our Online Terms of Sale https://www.mjbale.com/en-gb/pages/terms-of-sale. If there is any inconsistency between this Shipping Policy and
our Online Terms of Sale, our Online Terms of Sale will apply.