Terms & Conditions

1 Who we are and how to contact us

1.1 www.mjbale.com/en-gb (our site) is operated by M.J. Bale UK Limited, trading as M.J. Bale (we, us, our). We are a limited company registered in England and Wales under company number 17024262 and our registered office is at Birchin Court, 20 Birchin Lane, London, England, EC3V 9DU. Our VAT number is GB522347217.

1.2 To contact us, please email service@mjbale.com or telephone our customer service team on +44 20 4652 1514.

2 By using our site you accept these terms

2.1 These terms apply to your use of our site. By using our site, you confirm that you have read, understood and agree to be legally bound by these terms in their entirety each time you access the site. If you do not agree to these terms, you must not use our site.

2.2 We recommend that you print or save a copy of these terms for future reference.

3 Other terms that may apply to you

3.1 The following additional terms also apply to your use of our site, as relevant:

3.1.1 our Privacy Notice https://www.mjbale.com/en-gb/pages/privacy-policy, which explains how we collect, use and store your personal data;

3.1.2 our Cookie Policy https://www.mjbale.com/en-gb/pages/cookie-policy, which sets out information about the cookies on our site;

3.1.3 our Online Terms of Sale https://www.mjbale.com/en-gb/pages/terms-of-sale, which apply if you buy products from our site;

3.1.4 our MJB Members Terms and Conditions https://www.mjbale.com/en-gb/pages/loyalty-terms-and-conditions, which apply if you join our MJB Members programme;

3.1.5 our Shipping Policy https://www.mjbale.com/en-gb/pages/shipping-policy;

3.1.6 our Returns Policy https://www.mjbale.com/en-gb/pages/returns; and

3.1.7 the terms of any promotion or offer we run from time to time, which will be made available with that promotion or offer.

4 Changes to these terms and to our site

4.1 We may amend these terms from time to time, for example to reflect changes in the law or in the way we operate our site. Any changes will apply to your use of our site from the date the updated terms are published. Please check these terms each time you use our site. The date at the top of these terms shows when they were last updated.

4.2 We may update and change our site from time to time to reflect changes
to our products, our customers’ needs and our business priorities.

4.3 Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any planned suspension or withdrawal.

5 Who our site is for

5.1 Our site is directed to people in the United Kingdom and in the other countries to which we deliver, as set out in our Shipping Policy https://www.mjbale.com/en-gb/pages/shipping-policy. We do not represent that content on our site is appropriate or available for use in other locations.

5.2 You must be aged 18 or over to create an account or place an order on our site.

6 Your account

6.1 If you create an account on our site, you must keep your password and other access details confidential and must not share them with anyone else.

6.2 We may disable your account or password if we reasonably believe that you have failed to comply with these terms.

6.3 If you know or suspect that anyone other than you knows your password, you must tell us promptly using the contact details in clause 1.2.

7 How you may use our site

7.1 You may use our site for lawful purposes only and for your own personal, non commercial use. You must not:

7.1.1 use our site in any way that breaches any applicable law or regulation, or that is unlawful or fraudulent;

7.1.2 impersonate any person, misrepresent your identity, or provide false information when creating an account or placing an order;

7.1.3 use our site to send unsolicited advertising or promotional material, or to collect other people’s contact details or personal data;

7.1.4 copy, reproduce, republish, sell or otherwise make commercial use of any part of our site or its content, except as permitted under clause 8;

7.1.5 frame or embed our site, or any part of it, on any other website or platform;

7.1.6 use any robot, bot, spider, scraper or other automated means to access, monitor or copy our site or its content (see also clause 9);

7.1.7 attempt to access any part of our site, or any account, that you are not authorised to access; or

7.1.8 interfere with, damage or disrupt our site, or circumvent or interfere with any security feature of our site.

8 Intellectual property

8.1 We are the owner or licensee of all intellectual property rights in our site and in the material published on it, including text, photographs, images, designs, logos and graphics. Those works are protected by intellectual property laws around the world. All such rights are reserved.

8.2 You may view, print off one copy, and download extracts, of any page of our site for your own personal use. You must not modify any copies you make, or use any photographs, illustrations, video or graphics separately from any accompanying text.

8.3 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

8.4 M.J. BALE, Sheep Device and OTHER MARKS are UK registered trade marks of M.J. Bale UK Limited / Newbale Holdings Pty Limited. You must not use them without our approval, except as part of material you are using as permitted under this clause 8.

8.5 If you print off, copy, download, share or repost any part of our site
in breach of these terms, your right to use our site will end immediately and you must, at our option, return or destroy any copies of the materials you have made.

9 No text or data mining, web scraping or AI training

9.1 You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site for any purpose, including the development, training, fine-tuning or validation of artificial intelligence systems or models. This includes using any automated device, program, tool, algorithm or process to access, obtain, copy, monitor or republish any part of our site or its content.

9.2 This clause 9 is an express reservation of our rights, including for the purposes of Article 4(3) of Directive (EU) 2019/790. It does not apply to the extent that we are unable to restrict such activity by contract under the laws that apply to us.

10 Content you submit to us

10.1 Our site does not currently allow users to post reviews or other content. If we introduce features that allow you to create, upload or share content on our site, or you otherwise submit content to us in connection with our site, this clause 10 will apply to that content.

10.2 Any content you submit must comply with the law and must not:
10.2.1 be defamatory, obscene, offensive, hateful, threatening or harassing;

10.2.2 infringe anyone else’s intellectual property, privacy or other rights;

10.2.3 be false or misleading, or contain advertising or promotional material; or

10.2.4 contain viruses or any other harmful code.

10.3 You keep ownership of any content you submit. However, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, adapt, publish, display and distribute that content in connection with our site, our products and our marketing, in any media, for as long as we continue to use it.

10.4 You confirm that you own any content you submit or otherwise have the right to grant us the licence in clause 10.3.

10.5 We may decline to publish, or may remove, any content that in our reasonable opinion does not comply with clause 10.2. We may also disclose your identity to anyone who claims that content you have submitted infringes their intellectual property rights or their right to privacy.

10.6 Any content posted by other users has not been verified or approved by us, and the views expressed in it do not represent our views or values.

10.7 If you have a query about content of yours that we have removed, please contact us using the details in clause 1.2.

11 Information on our site

1.1 The content on our site is provided for general information only. Although we make reasonable efforts to keep the information on our site up to date, we do not guarantee that it is accurate, complete or current.

1.2 We make every effort to display the colours, textures and details of our products accurately, however the colours you see may vary depending on your device and screen settings. Information about our products, prices and orders, and your rights when you buy from us, is set out in our Online Terms of Sale.

12 Links

2.1 Where our site contains links to other sites and resources provided by third parties (including social media platforms and payment providers), these links are provided for your information only. We have no control over the content of those sites or resources, which are governed by their own terms and privacy policies. A link should not be interpreted as approval by us of the linked site or of any information you obtain from it.

2.2 You may link to our home page, provided you do so in a way that is fair and legal, does not damage our reputation or take advantage of it, and does not
suggest any form of association, approval or endorsement on our part where none exists. We may withdraw this permission at any time.

13 Viruses and security

13.1 We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our site and should use your own virus protection software.

13.2 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which it is stored or any server, computer or database connected to it, and you must not attack our site by a denial-of-service or distributed denial-of-service attack. By breaching this clause, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with them by disclosing your identity to them. In the event of such a breach, your right to use our site will end immediately.

14 Our responsibility for loss or damage

14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

14.2 If you are a consumer, we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

14.3 If you are a business user, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, and we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our site, or your use of or reliance on any content on it. In particular, we will not be liable to a business user for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

14.4 Our responsibility for any products you buy from us is set out in our Online Terms of Sale.

14.5 Nothing in these terms affects your legal rights as a consumer.

15 How we use your personal information

15.1 We will only use your personal information as set out in our Privacy Notice.

16 Other important terms

16.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens, and we will ensure that the transfer does not affect your rights under these terms.

16.2 You are responsible for ensuring that anyone who accesses our sitethrough your internet connection is aware of these terms and complies with them.

16.3 If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

16.4 No waiver shall constitute a waiver of any other terms. No failure by us to exercise a remedy shall constitute a waiver of our right subsequently to exercise any such remedy.

17 Which country’s laws apply to any disputes

17.1 If you are a consumer, these terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you live in Northern Ireland you may also bring proceedings in Northern Ireland, and if you live in Scotland you may also bring proceedings in Scotland.

17.2 If you are a consumer living outside the United Kingdom, clause 17.1 does not deprive you of the protection of any mandatory consumer laws of the
country where you live, and does not prevent you from bringing proceedings in the courts of that country where those laws allow you to do so.

17.3 If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law, and we both agree to the exclusive jurisdiction of the courts of England and Wales.