Online Terms Of Sale
Black Friday | Cyber Week 2025 FAQ
Black Friday | Cyber Week 2025 FAQ
Offers available at M.J Bale online, premium stores and concession stores only. Cannot be used in conjunction with any other offer.
For full Terms & Conditions CLICK HERE.
PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER
These terms were last updated on 6th November 2026.
1 THESE TERMS
1.1 These terms set out the terms on which we sell products to you when you place an order through our website at mjbale.com/en-gb (our site).
1.2 Our site is only for consumers, meaning individuals buying products wholly or mainly for purposes outside their trade, business, craft or profession.
1.3 You must be aged 18 or over to place an order on our site.
1.4 The following documents also apply to your order and form part of these terms: our Shipping Policy https://www.mjbale.com/en-gb/pages/shipping-policy and our Returns Policy Return Policy – M.J. Bale. Your use of our site is governed by our Website Terms of Use Terms & Conditions – M.J. Bale, and we will use your personal information as set out in our Privacy Notice Privacy Policy – M.J. Bale. If there is any inconsistency between these terms and our Shipping Policy or Returns Policy, these terms will apply.
1.5 The terms that apply to your order are the terms on our site at the time you place it. We may pdate these terms from time to time, but changes will not affect orders you have already placed. We recommend that you print or save a copy of these terms for future reference. We will also send you a copy with our email confirming that products have been dispatched or are ready for collection.
1.6 These terms and any contract between us are in English only.
2 WHO WE ARE AND HOW TO CONTACT US
2.1 We are MJ Bale UK Limited, trading as M.J. Bale (we, us, our). We are a
limited company registered in England and Wales under company number 17024262 and our registered office is at Birchin Court, 20 Birchin Lane, London, England, EC3V 9DU. Our VAT number is GB522347217.
2.2 You can contact us by emailing service@mjbale.com or by telephoning our customer service team on +44 20 4652 1514. Our telephone line is charged at no more than the basic rate.
2.3 If we need to contact you, we will do so by email or telephone using the details you gave us when you placed your order.
3 OUR PRODUCTS
3.1 The images of our products on our site are for illustrative purposes only. Although we make every effort to display colours, textures and details accurately, we cannot guarantee that your device’s display accurately reflects them, and your product may vary slightly from the images. Unless stated otherwise, any other products or accessories shown in an image are for styling purposes only and are not included in the price.
3.2 Sizes and measurements shown on our site, including in our size guides, may vary by up to 1 to 2 cm. Please check the product description and size guide carefully before you order.
3.3 If you order a product that is made to measure or personalised, or that we alter to your requirements before delivery, you are responsible for making sure that the measurements and other details you give us are accurate. Products of this kind cannot be returned if you change your mind (see clause 8.4), although your rights in respect of faulty products are not affected.
3.4 All products are subject to availability. Stock levels shown on our site are a guide only.
4 PLACING AN ORDER AND HOW THE CONTRACT IS FORMED
4.1 To place an order on our site, please:
4.1.1 select the products you wish to buy and add them to your shopping cart;
4.1.2 proceed to checkout, where you can check out as a guest or log in to your account;
4.1.3 enter your delivery details and choose your delivery option;
4.1.4 choose your payment method and enter your payment details; and
4.1.5 review your order and click the Pay now button.
4.2 Please check your order carefully before you submit it. You can correct any errors in your order at any time before you click the Pay now button by returning to your shopping bag or to the relevant section of the checkout.
4.3 When you submit your order, you are making an offer to buy the products in your order at the price shown at checkout. We will email you to acknowledge that we have received your order. This acknowledgement does not mean that your order has been accepted.
4.4 Our acceptance of your order will take place when we email you to confirm that your order has been dispatched (or, for click and collect orders, that it is ready to collect), at which point a contract will come into existence between you and us.
4.5 We may decline your order if:
4.5.1 the product is out of stock or otherwise unavailable;
4.5.2 there is an obvious error in the price or description of the product (see clause 5.3);
4.5.3 we are unable to obtain authorisation for your payment, or we reasonably suspect that your order is fraudulent;
4.5.4 your delivery address is outside the areas we deliver to (see clause 6.1); or
4.5.5 your order has been placed in breach of these terms, for example because you are under 18 or are buying for resale.
4.6 If we decline your order, or any part of it, we will tell you by email and will refund any sum you have paid for the affected products as soon as possible, and in any event within 14 days.
4.7 Where a product is marked on our site as available for pre-order, the expected dispatch date will be shown on the product page. You may cancel a pre-order at any time before it is dispatched by contacting us, and we will refund you in full. Once your pre-order has been delivered, you have the same right to cancel as for any other order (see clause 8).
4.8 We may limit the number of any product that can be bought in a single order or by a single customer, where we reasonably believe this is necessary to maintain availability for other customers or to prevent resale.
5 PRICES AND PAYMENT
5.1 The price of each product is shown on our site. Prices for delivery to the United Kingdom are in pounds sterling and include VAT. Prices for delivery outside the United Kingdom are shown in the currency displayed at checkout.
5.2 For orders for delivery to addresses in the United Kingdom the total price of your order, including delivery charges and any other charges, taxes or duties payable by you, will be shown at checkout before you place your order. For orders for delivery to addresses outside the United Kingdom please see clause 7.
5.3 We take care to ensure that the prices and descriptions on our site are correct. If we discover an error in the price or description of a product before we accept your order, we will contact you to ask whether you wish to continue with your order at the correct price or cancel it. If the error is obvious and could reasonably have been recognised by you, we are not obliged to supply the product at the incorrect price, even after we have accepted your order, and we will refund any sum you have paid.
5.4 Our prices may change from time to time, but changes will not affect any order that you have already placed.
5.5 We accept payment by the methods shown at checkout, which are processed through Shopify Payments. Your payment will be taken when you place your order.
5.6 [If you choose to pay using Klarna, your payment arrangement will be with Klarna and will be governed by Klarna’s own terms, which will be shown to you before you complete your order. Klarna will tell you about any credit check or other requirements. If you are entitled to a refund for a product paid for using Klarna, we will process the refund through Klarna.
5.7 You may use M.J. Bale gift cards and, if you are a member of MJB Members, Bale Bucks towards the price of your order, subject to the terms that apply to them. Where you are entitled to a refund of an order paid for in whole or in part using a gift card, we will refund that part of the price to the gift card. Bale Bucks will be dealt with in accordance with the MJB Members Terms and Conditions https://www.mjbale.com/en-gb/pages/loyalty-terms-and-conditions.
5.8 Promotional codes and offers are subject to their own terms, which will be made available with the relevant promotion. Unless stated otherwise, promotional codes cannot be used together or in conjunction with another offer.
6 DELIVERY
6.1 We deliver to addresses in the United Kingdom and to the other countries listed in our Shipping Policy https://www.mjbale.com/en-gb/pages/shipping-policy. Delivery options, charges and estimated delivery times for each destination are set out in our Shipping Policy and will be shown at checkout.
6.2 Some delivery options, including next-day delivery and free delivery offers, may not be available for, or may carry an additional charge for, addresses in the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands. Any such restriction or charge will be shown in our Shipping Policy and at checkout.
6.3 We will deliver your order by the estimated date given at checkout or in our dispatch email. If no date is given, we will deliver within 30 days after we accept your order. If our supplier or delivery is delayed by an event outside our control, clause 12 will apply.
6.4 If we do not deliver your order within the time agreed (or within 30 days where no time is agreed), you may end the contract straight away if delivery within that time was essential, for example because you told us you needed the products for a particular occasion. Otherwise, you may give us a new deadline for delivery which is reasonable in the circumstances, and if we do not meet it you may end the contract. If you end the contract in either case, we will refund you in full for the affected products, including delivery
charges.
6.5 If no one is available at your address to take delivery, our courier will leave a note or contact you with details of how to rearrange delivery or collect the products. If, despite our reasonable efforts, we are unable to deliver your order or contact you to rearrange delivery, we may end the contract and refund you, less any reasonable costs we have incurred as a result of the failed delivery and the return of the products to us.
6.6 If you choose click and collect, we will email you when your order is ready to collect from your chosen store. The address of your chosen store can be found on our Store Locator page. Please bring your order confirmation and photographic identification with you. If you do not collect your order within 14 days of our email, we may end the contract and refund you.
6.7 The products will be your responsibility from the time they are delivered to the address you gave us, or to a neighbour or safe place you have nominated, or when you or a person you have nominated collects them.
7 ORDERS DELIVERED OUTSIDE THE UNITED KINGDOM
7.1 The price shown at checkout for orders delivered outside the United Kingdom includes the price of the products and delivery charges. For orders delivered outside the United Kingdom, the total price shown at checkout includes the price of the products, delivery charges and an amount for the import duties and taxes payable in the destination country. You are the importer of record. We send these orders on a delivered duty paid (DDP) basis, which means we arrange for those duties and taxes to be paid and you will not be asked to pay anything further on delivery.
7.2 If you live outside the United Kingdom, you may have additional rights under the mandatory consumer laws of the country where you live. Nothing in these terms affects those rights.
7.3 If you return products from outside the United Kingdom because you have changed your mind, you will be responsible for the cost of returning them in accordance with our Returns Policy. Our Returns Policy https://www.mjbale.com/en-gb/pages/returns explains how to arrange an international return.
8 YOUR RIGHT TO CHANGE YOUR MIND AND CANCEL
8.1 You have a legal right to change your mind and cancel the contract within 14 days after the day on which you (or a person you nominate) receive the products, without giving any reason, other than in the situations described in clause 8.4. We extend this period so that you can cancel within 30 days after the day on which you receive the products (or, if your order is delivered in more than one delivery, the last delivery), on the same terms as set out in this clause 8. You may also cancel at any time after you place your order and before you receive it.
8.2 To cancel, please create a return through our returns portal at https://mjbale.loopreturns.com/ or tell us that you have decided to cancel using the contact details in clause 2.2. You can also use the model cancellation form below, but you do not have to. To meet the deadline, you only need to send us your cancellation before the 30 day period has expired.
8.3 You must send the products back to us or hand them to our courier without undue delay and in any event within 14 days after the day on which youtell us that you wish to cancel. For UK orders, you can return the products free of charge using the prepaid returns label available through our returns portal. Please keep proof of postage until you have received your refund.
8.4 You do not have a right to change your mind and cancel in respect of:
8.4.1 products made to measure or personalised, or which we have altered at your request before delivery (for example, trousers hemmed to your measurements); and
8.4.2 antibacterial masks, underwear, socks and swimwear that have been supplied in sealed packaging or with a hygiene seal or liner, where the seal, packaging or liner has been removed or broken after delivery.
8.5 You may handle and try on the products in the same way as you would in a store, to establish their nature, characteristics and fit. You are responsible for taking reasonable care of the products while they are in your possession. If the products have been handled or used beyond what is necessary for this purpose (for example, they have been worn outside, washed, altered, marked or damaged, or their tags have been removed and cannot be reattached), we may reduce your refund to reflect the reduction in their value. In some cases, the
reduction may be up to the full price of the products. If we do this, we will explain why.
8.6 If you cancel, we will refund the price you paid for the products, together with the cost of standard delivery. If you chose a more expensive delivery option (for example, express or next-day delivery), we will only refund the cost of our standard delivery option.
8.7 We will refund you within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide evidence that you have sent them back. If you cancel before the products have been dispatched, we will refund you within 14 days after the day on which you tell us you wish to cancel. We will refund you using the same method you used to pay (subject to clause 5.7) and will not charge you a fee for the refund. This applies equally to products bought in a sale or using a promotional code.
8.8 Please see our Returns Policy https://www.mjbale.com/en-gb/pages/returns for practical guidance on how to return products.
9 IF THERE IS A PROBLEM WITH YOUR PRODUCT
9.1 We are under a legal duty to supply products that conform with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. A summary of these rights is set out below. Nothing in these terms affects your legal rights.
9.2 Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product does not meet these requirements, you may have statutory rights including:
9.2.1 within the applicable 30-day period, you may have the right to reject the product and receive a refund;
9.2.2 after that period, you may be entitled to require us to repair or replace the product;
9.2.3 if repair or replacement is unavailable, or if the product still does not conform following one repair or replacement, or we have failed to repair or replace it within a reasonable time and without significant inconvenience to you, you may have the right to a price reduction or the final right to reject the product and receive a refund.
9.3 These rights are subject to the conditions and time limits set out in applicable law and are not affected by any voluntary returns policy or guarantee we may offer.
9.4 If you think a product is faulty or not as described, please contact us using the details in clause 2.2. We will pay the reasonable costs of returning faulty products to us and will refund any delivery charges you paid for them.
9.5 Products will not be regarded as faulty because of fair wear and tear, damage caused by accident, misuse or failure to follow the care instructions, or alterations made by anyone other than us.
9.6 If any product is subject to a safety recall, we will contact you using the details you gave us with your order and tell you what to do. Please follow any reasonable instructions we give you about returning the product.
10 MJB MEMBERS
10.1 If you are a member of MJB Members, eligible purchases on our site will earn Bale Bucks and count towards your tier status in accordance with the MJB Members Terms and Conditions https://www.mjbale.com/en-gb/pages/loyalty-terms-and-conditions. If you cancel or return a product, any Bale Bucks earned or used on that product will be adjusted in accordance with those terms.
11 OUR RESPONSIBILITY FOR LOSS OR DAMAGE
11.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, as summarised in clause 9.2; and for defective products under the Consumer Protection Act 1987.
11.3 We only supply products for domestic and private use. If you use the products for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12 EVENTS OUTSIDE OUR CONTROL
12.1 We are not responsible for any delay or failure to perform our obligations under these terms that is caused by an event outside our reasonable control, such as extreme weather, fire, flood, epidemic, war, terrorism, civil unrest, industrial action affecting third parties, or failure of public transport, telecommunications or delivery networks.
12.2 If such an event happens, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
13 COMPLAINTS
13.1 If you have a complaint, please contact our customer service team using the details in clause 2.2. We aim to respond to complaints within 14 days.
13.2 We do not participate in any alternative dispute resolution scheme.
14 YOUR PERSONAL INFORMATION
14.1 We will only use your personal information as set out in our Privacy Notice https://www.mjbale.com/en-gb/pages/privacy-policy.
15 OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens, and we will ensure that the transfer does not affect your rights under the contract. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing, save that you may transfer our guarantee of your legal rights in relation to a product to a person who has acquired it from you as a gift.
15.2 This contract is between you and us. No other person has any right to enforce any of its terms.
15.3 If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.
15.4 No waiver shall constitute a
waiver of any other terms. No failure by us to exercise a remedy shall constitute a waiver of our right subsequently to exercise any such remedy.
16 WHICH LAWS APPLY AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
16.1 These terms are governed by English law and you can bring legal proceedings in respect of the products in the courts of England and Wales. If
you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.
16.2 If you live outside the United Kingdom, the choice of English law in clause 16.1 does not deprive you of the protection of any mandatory consumer laws of the country where you live, and you may also be able to bring proceedings in the courts of that country.
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