Refund policy

RETURNS AND EXCHANGE ELIGIBILITY 

M.J. Bale happily accept refunds and exchanges* for change of mind purchases if your item(s) meet the following criteria:

  • Purchased within the last 30 days with proof of purchase
  • Still in its original condition with tags attached
  • Unworn and unwashed
  • No alterations or personalisation

*We do not offer refunds for change of mind purchases on sale item(s). Sale item(s) are only eligible for exchange or credit.

 

ONLINE RETURNS/EXCHANGES

Postage fees apply to all returns and exchanges made via online. 

  • Full priced styles purchased online can be returned and/or exchanged in-store or online
  • Sale styles purchased online can be exchanged online only

 

IN-STORE RETURNS

Provided you purchase falls within the eligibility criteria you are able to return your purchase to your nearest store.


If your local store is close we are happy for you to send your product to our Head Office location as below and we can offer an exchange, store credit or refund for you so long as your return falls under our conditions outlined above. Please fill out a returns form and include transaction details, Bank transfer details, and highlight what products you wanted to exchange or return.

*Please note during this time there is delay between refunds being processed by Shopify and banks.

 

RETURN EXCLUSIONS

M.J. Bale does not offer refunds for change of mind on the following unless deemed faulty:

  • M.J. Bale Gift Cards & Online Gift Vouchers
  • Items purchased from our Warehouse/Laneway sale events
  • Made-To-Measure, altered or personalised products.

 HOW TO:

ONLINE RETURNS

To return your online purchase via online:

  1. Pack the item(s) that you wish to return. Please pack the item(s) with care as it must be returned in resalable condition. Packaging and delivery expenses are not covered by M.J. Bale for change of mind returns.
  2. Download, print and complete the returns form to indicate the item(s) you are returning.
  3. Send your package with a completed returns form to our support office address:

M.J. Bale Online Returns
Level 2, Suite 2.16, 100 Collins Street
Alexandria NSW 2015

Our customer service team will contact you via email when your refund has been processed. Your refund should be processed within three (3) business days from when we receive your item(s). This time frame is subject to extend during sale and promotional periods.

  Please note:

  • Sale items can only be processed for an exchange.
  • If you wish to exchange your item for another product we strongly advise you to make a new purchase, to ensure you don't miss out on your size.
  • When returning your original order simply note your new order number on the form and we will process a full refund against the returned items for your original order.

AFTER PAY RETURNS

Afterpay returns must be done through the same avenue of purchase.

 

MYER RETURNS

Any M.J. Bale items purchased from a Myer department store must be returned to the same store of purchase. 

Any M.J. Bale items purchased through Myer's website can be returned through the Myer website or Myer store. Please review Myer's returns policy on Myer's website. 

 

INTERNATIONAL RETURNS

International purchases can only be returned online. Exchanges cannot be processed for international orders.

 

FAULTY ITEMS

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

If you think you have received a faulty item, please head to your local store for an assessment or alternatively, please email us at service@mjbale.com with the information below where possible and we will contact you as soon as possible:

  • A proof of purchase
  • A brief description of the damage that has occurred
  • Images of the damage
  • A brief outline of the use(s), frequency of use and care practices relating to the garment 
  • Relevant contact information

     

     

    NEED MORE HELP?

    If you still need more help on returning or exchanging your item/s, please feel free to call our customer service team on 02 9137 4934 or email service@mjbale.com during our business hours:

    Monday – Thursday

    9:00 AM – 5:00PM (AEST)

      Friday

    9:00 AM – 4:30PM (AEST)

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