To redeem reward dollars online, simply:

1. Log in to your account via https://www.mjbale.com/account

2. Select your desired product/s and add them to your bag, then click view bag, then proceed to Checkout.

3. Nominate your desired amount in the Apply reward value ($) field and click apply (*you can choose to apply all or part of your rewards balance).

4. Proceed to Payment method where the rewards will be applied.

As we have switched over to our new website you will need to transfer your account from the old website onto the new one. To transfer it, simply click CREATE ACCOUNT from the drop down as below, then create a new account with the same email that you've been using, and your old account will be transferred over to the new website.

Once you've filled in your email
address, first name, last name and password, click Sign Me Up and you will be redirected to a Authentication page, once that is submitted you will be sent an email with a link for you to sign in.

Then once your signed in, simply shop as normal and you will be able to sign in with that email & Password going forward. Note that all account details and history should carry over to the new website so long as you use your password that you had been using previously there won't be any issues there.

To become an M.J. Bale member simply create an account with us here.

M.J. Bale stores and holds Information electronically and/or in hard copy. We will take reasonable steps to store and hold Information in a secure and restricted manner and to protect Information from misuse, loss and unauthorised access, modification or disclosure.

Access to your Information is limited to those individuals who require such access in order to perform their duties and responsibilities. Any Information held by a third party storage provider is done so under a contractual obligation of confidentiality and non-disclosure.

While the Website has secure password and transaction protections in place, you should be vigilant and note that there are inherent risks associated with transmitting Information via the internet. This means we cannot guarantee that data transmission will be 100% secure or safe from attack from unauthorised intruders and no data protection or security measure is completely secure, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.

To unsubscribe to our emails, simply email us at service@mjbale.com with the request and we can unsubscribe you straight away.

There is a very slight chance that a clerical error made by us has caused for your email address or phone number, and in-turn your M.J. Bale account to be linked to a transaction that you did not make. If this is the case, do not stress as we don't record any card or bank account details within your M.J. Bale account so there is no chance that this could be linked to theft. Please feel free to email us on service@mjbale.com if you would like us to check any orders made under your account.

Unfortunately credit notes that have been issued in-store can only be redeemed in-store and cannot be used online. *Any credit note issued from April 1, 2025, can be redeemed online with a PIN.
If you have any questions please reach out to service@mjbale.com or speak to our team on live chat.
Credit notes cannot be used to purchase gift vouchers.

Your online credit can be redeemed in the same way as an online Gift Voucher.

1. Add items to your cart & head to the Checkout.
2. Simply enter both your Voucher Number & PIN in the Gift Card section.
3. Hit apply and the Voucher amount will be taken from the total cost of the transaction, then you continue through the Checkout as normal.

Some important things to note;
- Online credit can also be used in-store
- Unfortunately you will only be able to use one gift card per online transaction
- Online credit is not redeemable for cash or transferable to another form of credit
- Online credit is valid for 1 year
- Any unused credit credit will remain on the card with the same Number & PIN

If you still have any questions about Online credit please don't hesitate to contact us at service@mjbale.com or on 02 9137 4934.

Don't worry! We may be able to track this down for you.
Please email service@mjbale.com with all/any transaction details that you can provide. If you're able to provide details about where and when you purchased it, as well as the Gift Voucher amount we might be able to find this for you.

If you were interested in purchasing a Gift Voucher online feel free to head here!

Alternatively, you can head into one of our stores to purchase a physical Gift Voucher. 

The Terms & Conditions for our E-Gift vouchers are below;

• This is only sent as an E-Voucher, not a physical voucher.
• This is valid for 3 years after purchase.
• This will take approximately 1-2 hours before it gets sent out to you.
• Gift Vouchers are non-refundable
• They can be used in-store or online, and across multiple transactions
• They can be bought and used in Australia only
• You are not able to use reward amounts to purchase Gift vouchers.

Afterpay payments can be made in-store at our standalone M.J. Bale stores or online.

Once you process your payment through Afterpay on the M.J. Bale website, you have a direct agreement and payment plan with Afterpay, NOT M.J. Bale. If you are a NEW Afterpay customer, they will deduct the first 25% payment immediately, and subsequent payments each fortnight over the next 6 weeks.

If you are an existing Afterpay customer, no money will be taken at purchase. The first 25% payment will be deducted 2 weeks after the order date and subsequent payments each fortnight over the remaining 6 weeks.

Afterpay will provide their own emails and notifications alerting you when payment is due to be taken. ALL contact regarding payment should be made directly to Afterpay.

All major credits cards are accepted in-store and online.

The online store also accepts payments through Paypal and both our online store and retails stores accept Afterpay.