NEW ZEALAND ONLINE ORDERS
M.J. Bale aims to provide all our customers with an exceptional shopping experience. We understand that there may be rare occasions where shoppers are not completely satisfied and it is important for us to hear your feedback.
Monday - Thursday | 9:00AM - 5:00PM (AEST)
Friday | 9:00AM - 4:30PM (AEST)
*Please note M.J. Bale's customer support team is based in Sydney, Australia.
SOLD OUT ITEMS
If an item you have ordered is out of stock, you will have the option of exchanging it for another item or simply have it refunded. No additional postage charges apply.
We will attempt to locate your item from a store within reason and if it is available.
NEW ZEALAND REFUNDS AND EXCHANGES
REFUND AND EXCHANGE CONDITIONS
We will happily accept refunds and exchanges* on full priced items for change of mind if your item(s) meet the following requirements:
• Still in its original condition
• Tags are attached
• Unworn and unwashed
• No alterations or personalisation
Refunds and exchanges must be within 30 days of purchase date and accompanied with your proof of purchase. Refunds will be processed via mode of payment.
*We do not offer refunds for change of mind purchases on sale and discounted items. Sale and discounted items are only eligible for exchange.
HOW TO RETURN ONLINE PURCHASES
option 1: International Courier
1. Pack the item(s) that you wish to return. Please pack the item(s) with care as it must be returned in resalable condition. Packaging and delivery expenses are not covered by M.J. Bale for change of mind returns. Please ensure you select a service with tracking, as M.J. Bale will not be liable for lost parcels. For more information, visit NZ Post.
2.Download, print and complete the returns form to indicate the item(s) you are returning
3. Send your package with a completed returns form to our support office address:
ATTN: M.J. Bale Online Returns
Level 2, Suite 2.16, 100 Collins Street
Alexandria New South Wales 2015
Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.
option 2: in-store
Take the items you wish to return to your nearest M.J. Bale store within 30 days and they can provide you with a full refund.