Return Policy

Our Guarantee

M.J. Bale aims to provide our customers with an exceptional shopping experience. We understand that there may be rare occasions where shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply email us your questions or call us at (02) 8208 8800 Monday to Friday 9.00am - 5.30pm (AEST) and we will be happy to attend to your needs.


If an item you have ordered is out of stock, you will have the option of exchanging it for another item or simply have it refunded. No additional postage charges apply. We attempt to locate your item from a store, within reason and if its avaiable.

Returns, refunds & exchanges - New Zealand

How to return

For M.J. Bale Online purchases returned within 14 days, that are not worn, used or damaged, we will be delighted to offer a full refund on full price purchases * (excluding delivery fees) or exchange, provided all original tags remain attached to the garment.

*All discounted (including items bought with promotion codes), sale and multibuy items are non-refundable for change of mind, unless received damaged or sent incorrectly. Selected suit multibuys (2 for Suits $1000 + 2 for Suits $1500) are exempted, and are eligible for a full refund, with valid reason. All other Suit Multi-Buy's are excluded from receiving a full refund..

Download return form here*